We stay very busy during office hours and are often unable to answer the phone or respond to voice mails in a timely manner. However, we monitor email constantly, and it is very easy to send you a fast reply by email. If there is a need for a further discussion by phone, we will certainly call you back. The best way to get a clear, detailed, and timely response is to use the MESSAGE section of the form to send us your question or request for help.